Customers may request a return within 30 days from the date the product is received. Requests submitted after 30 days from delivery will not be eligible for return or exchange.
Eligible Cases for Return or Exchange
A return or exchange is permitted in the following cases:
• The item is damaged upon delivery • The item is defective or faulty • The item does not match the product ordered • The item was not delivered
If your case falls into one of the above categories, please contact us promptly.
How to Request a Return or Exchange
To initiate a return or exchange:
Contact us using any of the available communication methods: • Email: contact@elvex.com.au • Phone number: +61 485 841 927 • Contact form on our Get in Touch page
Provide: • Your order number • A description of the issue • Photo evidence (if applicable for damaged or defective products)
Wait for confirmation from our support team before shipping the item back.
Return Shipping Address
Approved returns must be sent to:
101 COMMERCIAL RD MOUNTEVELYN VIC 3796 Australia
Return Packaging Requirements
The product must be returned in the original packaging in which it was received. The item must be securely packed to prevent damage during return shipping. Products returned without original packaging may not be eligible for refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
Refund Processing Time
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. For approved returns, the refund will be processed within 14 days.
Refund Method
Refunds will be issued using the same payment method that was used for the original purchase. Depending on your financial institution, processing times may vary.
Non-Delivery Cases
If your order has not been delivered, contact us immediately using the available communication methods. We will investigate the shipment status. If the order is confirmed as lost, we will offer either a replacement or a refund.
If you have any questions regarding returns or exchanges, please contact our support team. We are committed to resolving any issues in a fair and timely manner.
