ELVEX (ABN 83 451 285 428) (“we”, “us”, “our”) operates the website https://elvex.com.au. We are committed to protecting your privacy and handling personal information transparently and securely in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We may collect the following categories of personal information:
Full name
Billing and shipping address
Email address
Telephone number
Order history and transaction records
Communication records (emails, enquiries)
IP address, browser type, device information, and basic usage data
We do not store credit or debit card details. All card payments are processed securely by third‑party payment providers.
2. How We Collect Personal Information
Personal information is collected when you:
Place an order on our website
Contact us via email or other communication channels
Subscribe to updates or promotions (if applicable)
Interact with our website and advertisements
3. Purpose of Collection
We collect and use personal information for the following purposes:
Processing, fulfilling, and delivering orders
Verifying identity and preventing fraud
Providing customer support and handling returns or warranties
Communicating order updates and service-related notices
Improving our website, products, and services
Complying with legal and regulatory obligations
4. Advertising and Analytics
We use Google Ads for advertising and conversion tracking. This may involve cookies or similar technologies that collect anonymised or aggregated data about website interactions.
You may control or disable personalised advertising through Google Ad Settings.
5. Disclosure of Personal Information
We may disclose personal information to:
Payment processors (Bank Transfer, Pay ID)
Shipping and logistics providers
IT, hosting, and website service providers
Professional advisers where reasonably necessary
Government authorities when required by law
We do not sell or rent personal information to third parties.
6. Overseas Disclosure
Some service providers may store or process data outside Australia. We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
7. Data Security and Retention
We implement reasonable administrative and technical safeguards to protect personal information. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Access and Correction
You may request access to or correction of your personal information by contacting us using the details below.
9. Complaints
If you believe we have breached your privacy rights, you may contact us. We will respond within a reasonable timeframe.
