Narwal S30 Wet & Dry Vacuum and Mop Tackles Wet & Dry Mess on every Floor. Quickly and effectively removes stubborn stains and dirt, ensuring a thorough and swift clean.One Pass for Wet & Dry Mess. Boosted suction tackles heavy spills, pet messes, and daily dirt in one smooth pass — wet or dry, no mess stands a chance. Always Cleaning with Fresh Water. Continuously rinses the mop with fresh water and automatically dispenses detergent for the most effective clean. Cleans Low, Turns Easy. Lowers 180° and pivots with precision — reaching low or tight spots without the awkward bend. Right to Each Edge, Nothing Missed. Reaches deep into every edge and corner—ideal for inevitable spills near kitchen toe kicks. Lightweight & Effortless to Move. Light to lift and effortless to glide, S30 makes cleaning every corner a breeze. Cleans Itself. Thinks Ahead. Maintains freshness and cleanliness, hands-free, tangle-free, and odor-free. 80℃ Self-Wash for Thorough Cleaning. S30 thoroughly cleans its roller mop with hot water, while spinning back and forth to remove dirt and debris from every bristle.Grab. Toss. Done. – No Odor, No Fuss. Conveniently toss the waste separation bag – without touching mess. The built-in stay-fresh box keeps your space clean and free of smells.
Key Features
- Deep Clean Wet & Dry Messes in One Pass
- One-Touch Self-Cleaning, 80℃ Self-Wash for Thorough Cleaning
- Clean Water Tank 790ml, Dirty Water Tank 720ml
- Simple & Clean Waste Disposal, Wet & Dry Waste Separation
- Different Modes for Different Messes
- Adapts Cleaning Power in Real-Time with AI DirtSense
Shipping & Delivery
1. Delivery Coverage
Delivery is only available within Australia. Address delivery is available to the address, street, house number,
city, and zip code/postcode.
2. Carriers
Orders are delivered via Australia Post, StarTrack, or CouriersPlease.
3. Shipping Costs
Standard shipping within Australia is free.
4. Delivery Timeframes
Estimated delivery time is 3–9 business days from dispatch. If you think your order is lost or
there’s a problem with delivery, get in touch with us right away using whatever works for you: email:
contact@elvex.com.au, contact form, or phone number: +61 485 841 927.
5. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Refunds & Returns Policy
Return Period
Customers may request a return within 30 days from the date the product is
received. Requests submitted after 30 days from delivery will not be eligible for return or exchange.
Eligible Cases for Return or Exchange
A return or exchange is permitted in the following cases:
• The item
is defective or faulty
• The item does not match the product ordered
• The item was not delivered
If your case falls into one of the above categories, please contact us promptly.
How to Request a Return or Exchange
To initiate a return or exchange:
-
Contact us using any of the available communication methods:
• Email:
contact@elvex.com.au
• Phone number: +61 485
841 927
• Contact form on our Get in Touch page
-
• A
description of the issue
• Photo evidence (if applicable for
damaged or defective products)
-
Wait for confirmation from our support team before shipping the item
back.
Return Shipping Address
Approved returns must be sent to:
MOUNTEVELYN VIC 3796
Australia
Return Packaging Requirements
The product must be returned in the original packaging in which it was
received. The item must be securely packed to prevent damage during return shipping. Products returned without
original packaging may not be eligible for refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Shipping fees are
non-refundable.
Refund Processing Time
Once the returned product is received and inspected, we will notify you of the
approval or rejection of your refund. For approved returns, the refund will be processed within 14 days.
Refund Method
Refunds will be issued using the same payment method that was used for the
original purchase. Depending on your financial institution, processing times may vary.
Non-Delivery Cases
If your order has not been delivered, contact us immediately using the
available communication methods. We will investigate the shipment status. If the order is confirmed as lost, we
will offer either a replacement or a refund.
If you have any questions regarding returns or exchanges, please contact our
support team. We are committed to resolving any issues in a fair and timely manner.
Payment Policy
We offer the following secure payment options:
1. Card Payments (Stripe)
Card payments are processed securely via Stripe. We do not store card details.
2. Bank Transfer
Bank transfer payments must be completed within the timeframe specified at checkout. Orders will not be
dispatched until funds have cleared.
3. PayID
PayID is available for Australian customers. Orders paid via PayID are processed once payment confirmation is
received.
All payments must be received in full prior to dispatch.