Sale
Narwal Freo Z Ultra Robot Vacuum and Mop
In stock
Original price was: $2,499.$2,249Current price is: $2,249.
Shipping across Australia is free
New products
30 days return window
Step into the future of cleaning with the Narwal Freo Z Ultra Robot Vacuum and Mop. This smart home helper tackles both vacuuming and mopping, making your floors spotless with minimal effort. Its powerful 12,000 Pa suction picks up dirt and debris from hard floors, while the HEPA filter traps allergens. The TwinAI Camera and Dual Chips help it navigate your home efficiently, avoiding obstacles and restricted areas. With a 5200 mAh battery, it cleans for hours on a single charge. At just 55 decibels, it’s quiet enough to run while you’re home. Control it with your voice using Google Assistant, Amazon Alexa, or Apple HomeKit. The base station handles self-cleaning and stores dirt in a hygienic bag. This white robot measures 350mm wide, 355mm deep, and 109.6mm tall. It comes with everything you need to get started, including mop pads, brushes, and floor detergent. The Narwal Freo Z Ultra (YJCC017-WHITE) is backed by a 2-year warranty.
Key Features
- Bagged design with HEPA filtration
- 12,000 Pascal suction power for hard floors
- 5200mAh battery for extended cleaning sessions
- TwinAI camera navigation and smart home compatible
- Wet and dry cleaning, pet friendly, 55 Decibels noise level
Shipping & Delivery
1. Delivery Coverage
Delivery is only available within Australia. Address delivery is available to the address, street, house number, city, and zip code/postcode.
2. Carriers
Orders are delivered via Australia Post, StarTrack, or CouriersPlease.
3. Shipping Costs
Standard shipping within Australia is free.
4. Delivery Timeframes
Estimated delivery time is 3–9 business days from dispatch. If you think your order is lost or there’s a problem with delivery, get in touch with us right away using whatever works for you: email: contact@elvex.com.au, contact form, or phone number: +61 485 841 927.
5. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Refunds & Returns Policy
Return Period
Customers may request a return within 30 days from the date the product is received. Requests submitted after 30 days from delivery will not be eligible for return or exchange.
Eligible Cases for Return or Exchange
A return or exchange is permitted in the following cases:
• The item
is defective or faulty
• The item does not match the product ordered
• The item was not delivered
If your case falls into one of the above categories, please contact us promptly.
How to Request a Return or Exchange
To initiate a return or exchange:
-
Contact us using any of the available communication methods:
• Email: contact@elvex.com.au
• Phone number: +61 485 841 927
• Contact form on our Get in Touch page -
• A description of the issue
• Photo evidence (if applicable for damaged or defective products) -
Wait for confirmation from our support team before shipping the item back.
Return Shipping Address
Approved returns must be sent to:
MOUNTEVELYN VIC 3796
Australia
Return Packaging Requirements
The product must be returned in the original packaging in which it was received. The item must be securely packed to prevent damage during return shipping. Products returned without original packaging may not be eligible for refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
Refund Processing Time
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. For approved returns, the refund will be processed within 14 days.
Refund Method
Refunds will be issued using the same payment method that was used for the original purchase. Depending on your financial institution, processing times may vary.
Non-Delivery Cases
If your order has not been delivered, contact us immediately using the available communication methods. We will investigate the shipment status. If the order is confirmed as lost, we will offer either a replacement or a refund.
If you have any questions regarding returns or exchanges, please contact our support team. We are committed to resolving any issues in a fair and timely manner.
Payment Policy
We offer the following secure payment options:
1. Card Payments (Stripe)
Card payments are processed securely via Stripe. We do not store card details.
2. Bank Transfer
Bank transfer payments must be completed within the timeframe specified at checkout. Orders will not be dispatched until funds have cleared.
3. PayID
PayID is available for Australian customers. Orders paid via PayID are processed once payment confirmation is received.
All payments must be received in full prior to dispatch.
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