Sale
Narwal Freo Z10 Robot Vacuum and Mop
In stock
Original price was: $1,999.$1,799Current price is: $1,799.
Shipping across Australia is free
New products
30 days return window
The Narwal Freo Z10 Robot Vacuum and Mop takes care of your floors without you lifting a finger. This smart cleaning companion handles both vacuuming and mopping with its revolutionary tangle-free system that’s 100% hair-free thanks to active detangling technology. With powerful 15,000Pa suction, it tackles dirt on both hard floors and carpets while the HEPA filter traps allergens, making it perfect for pet owners. The Z10 navigates precisely using 3D laser sensors and can detect restricted areas to avoid. It stores dust for up to 120 days in its bagged system, and runs at just 55 decibels so it won’t disturb your peace. Connect it to Apple HomeKit, Amazon Alexa, or Google Assistant for convenient voice control. Comes with everything you need including the robot, base station, brushes, mop pads, and floor detergent, all backed by a 2-year warranty. Model number: YJCC019.
Key Features
- 120-Day dust storage with bagged design
- 15,000Pa suction, HEPA filter, for hard floors and carpets
- 5200 battery, charging enabled, wet and dry cleaning
- 3D laser navigation, smart home compatible with voice assistants
- Pet friendly, tangle-free system, 55 Decibels noise level
Shipping & Delivery
1. Delivery Coverage
Delivery is only available within Australia. Address delivery is available to the address, street, house number, city, and zip code/postcode.
2. Carriers
Orders are delivered via Australia Post, StarTrack, or CouriersPlease.
3. Shipping Costs
Standard shipping within Australia is free.
4. Delivery Timeframes
Estimated delivery time is 3–9 business days from dispatch. If you think your order is lost or there’s a problem with delivery, get in touch with us right away using whatever works for you: email: contact@elvex.com.au, contact form, or phone number: +61 485 841 927.
5. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Refunds & Returns Policy
Return Period
Customers may request a return within 30 days from the date the product is received. Requests submitted after 30 days from delivery will not be eligible for return or exchange.
Eligible Cases for Return or Exchange
A return or exchange is permitted in the following cases:
• The item
is defective or faulty
• The item does not match the product ordered
• The item was not delivered
If your case falls into one of the above categories, please contact us promptly.
How to Request a Return or Exchange
To initiate a return or exchange:
-
Contact us using any of the available communication methods:
• Email: contact@elvex.com.au
• Phone number: +61 485 841 927
• Contact form on our Get in Touch page -
• A description of the issue
• Photo evidence (if applicable for damaged or defective products) -
Wait for confirmation from our support team before shipping the item back.
Return Shipping Address
Approved returns must be sent to:
MOUNTEVELYN VIC 3796
Australia
Return Packaging Requirements
The product must be returned in the original packaging in which it was received. The item must be securely packed to prevent damage during return shipping. Products returned without original packaging may not be eligible for refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
Refund Processing Time
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. For approved returns, the refund will be processed within 14 days.
Refund Method
Refunds will be issued using the same payment method that was used for the original purchase. Depending on your financial institution, processing times may vary.
Non-Delivery Cases
If your order has not been delivered, contact us immediately using the available communication methods. We will investigate the shipment status. If the order is confirmed as lost, we will offer either a replacement or a refund.
If you have any questions regarding returns or exchanges, please contact our support team. We are committed to resolving any issues in a fair and timely manner.
Payment Policy
We offer the following secure payment options:
1. Card Payments (Stripe)
Card payments are processed securely via Stripe. We do not store card details.
2. Bank Transfer
Bank transfer payments must be completed within the timeframe specified at checkout. Orders will not be dispatched until funds have cleared.
3. PayID
PayID is available for Australian customers. Orders paid via PayID are processed once payment confirmation is received.
All payments must be received in full prior to dispatch.
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